Thanks for visiting Ruby + Bear! Turnaround time for orders (including those placed during the School Holidays) is approx. 14 days until shipping for "Made To Order" and custom pieces. "Ready To Send" items will be shipped in around 3-5 working days. If you need an item sooner, please touch base before placing your order. Have a great day, Fi xx

How to Care for Your Gear

Thank you for your purchase from Ruby and Bear. Each limited edition piece has been handmade with love in New Zealand. Below are some suggestions to keep your gear looking great.

Jewellery and Accessories

  • Remove before bed time
  • Remove before swimming
  • Remove before exercising and avoid sweat
  • Remove when bathing or showering
  • Avoid excessive contact with hair and beauty products
  • Handle with care
  • Consider where product is worn to reduce chance of snagging, breaking, strangulation and choking
  • Items with small components are not recommended for children under 3

Fabric Items and Clothing

Prior to being cut, the apparel fabrics are washed in a phosphate free detergent, suitable for sensitive and young skin. This helps to remove potentially irritating chemical residue, excess dyes and reduces garment shrinkage.

These are tips and guidelines only; please refer to the care label specific to your garment or item for instructions. Pieces with foiling, prints, sequins, beads etc. may require special care.

Wash bright and dark colours separately. Colour may still run in the first few washes and may rub on to lighter clothing and furniture.

Phosphate free liquid detergents are recommended over powdered detergents to help preserve colour.

Before ironing, test iron temperature in an inconspicuous area first to avoid any heat marks.

Cotton

Machine washable and dry cleanable. Dry inside out, out of direct sunlight. Can be bleached if white. Avoid spot cleaning/rubbing. Iron on high temperature. For best results, iron whilst damp or use steam setting. Flat dry cotton knits.

Merino

Warm gentle hand wash or use gentle/wool cycle. Dry inside out, flat in shade. Boiled Merino and other wool - dry clean only, gentle brush to remove soiling.

Viscose/Rayon/Tencel

Cool gentle/delicate machine or hand-wash, do not twist or wring, use low spin speed. Drip dry or dry flat in shade. Iron on reverse or with pressing cloth. Dry-cleanable but do not tumble dry.

Lycra/Elastane/Spandex

Cool gentle/delicate machine or hand-wash, do not twist or wring, use low spin speed. Drip dry or dry flat in shade. Iron on low heat on reverse or with pressing cloth. Do not tumble dry.

Acrylic

Cool gentle hand wash or machine wash separately on gentle cycle. Do not twist or wring, use low spin speed. Drip dry or dry flat in shade. Iron on low heat on reverse or with pressing cloth.

Polyester/Nylon

Cold gentle machine wash or hand wash. Iron on low heat on reverse or with pressing cloth. Do not bleach or tumble dry. Dry cleanable.

Linen

Dry cleaning recommended to maintain colour. Do not machine wash or tumble dry. Cool hand wash at your own risk, drip dry in shade only. Hot iron.

Silk

Dry cleaning recommended. Do not bleach, machine wash or tumble dry. Cool hand wash at your own risk using silk detergent and drip dry in shade only. Warm iron with pressing cloth.

Felt

Dry cleaning recommended. Do not bleach, machine wash or tumble dry. Spot clean with caution. Warm iron with pressing cloth.

Leatherette (hair accessories)

Very carefully spot clean with a damp cloth. Avoid excessive rubbing in one spot. Don't use solvents.