Current turnaround time on orders is approximately 2 weeks from receipt of payment until shipping.

Buying and Ordering

I hand make each item myself at home.

I work in the few afternoons my daughter is in preschool or is asleep at night, and most items are made to order. Please allow 7 working days from receipt of payment until your order is shipped.

I am reliant on the New Zealand Post Rural Delivery Service for the collection of your orders. Their target for delivery is 3-5 working days, but they state this is a guide only on their courier tickets. You are more than welcome to contact me regarding collection if this suits you better.

I will always do my very best to ship your order out sooner, but I'd much rather give you a longer estimated wait time and try to send your order out earlier than let you down by sending it out later than promised!

Of course, if your order is urgent please contact me - I'll try to work some magic to meet your needs.

If you have a dream accessory or jewellery item for a special occasion or child, I am happy to customise your orders or to create something completely unique. 

I am also more than happy to chat with you regarding bulk or wholesale orders, or sponsorship.

Please email hello@rubyandbear.nz to discuss any of these things.