Current turnaround time on orders is approximately 2 weeks from receipt of payment until shipping.

Terms and Conditions

Most Ruby and Bear products are made to order, and orders will be started once full payment has been received.

Accepted payment methods are online banking, MasterCard or Visa credit or debit cards (including Visa Pressie cards) www.rubyandbear.nz website, PayPal and Shopify Pay.

During standard trade times, please allow approximately 1 week (5 working days) from receipt of payment for your order to be made and packaged for shipping. In the instance of online banking, the week will begin once payment shows at Ruby and Bear's bank account.

Occasionally the turnaround will be extended; in these instances the website homepage will advise you of the current turnaround time, and typically Ruby and Bear's social media accounts will also notify you of this.

ORDERS FOR SHIPPING TO NZ ADDRESSES:

Typically, orders are shipped using the New Zealand Post Rural Delivery Service, who collect on week days and whose target for delivery to New Zealand addresses is 3-5 working days from collection. 

If you require your order sooner, please contact us to check this is possible prior to finalizing your order to avoid disappointment.

hello@rubyandbear.nz

When your order is ready for courier collection, you will be contacted with the courier ticket number so you can track and trace your parcel.

If your parcel has not been delivered within 7 working days of courier collection and you have not had a card to call or arranged for your parcel to be delivered to an alternative address, please contact Ruby and Bear so I can follow it up for you.

I will work with you and NZ Post to remedy this as quickly as possible, but please note that I must make any claims to NZ Post for missing or non-delivered items no later than 21 days from collection.

ORDERS FOR SHIPPING TO AUSTRALIAN ADDRESSES:

Typically, orders to be sent to Australian addresses are shipped using the New Zealand Post International Courier Service, and I will take these orders into a depot for collection on alternate week days.

If you require your order sooner, please touch base to check this is possible prior to finalizing your order to avoid disappointment.

hello@rubyandbear.nz

Unless agreed prior, orders being shipped to Australian address are not tracked. Tracking of orders to Australian addresses will incur additional cost, and this will vary depending on the weight and size of your parcel.

If your parcel has not been delivered within 4 weeks we of courier collection and you have not had a card to call or arranged for your parcel to be delivered to an alternative address, please contact Ruby and Bear so I can follow it up for you.

I will work with you and NZ Post to remedy this as quickly as possible, but please note that any claims to NZ Post for missing or non-delivered International items must be made within 90 days of collection.

DAMAGED DELIVERIES:

Please contact hello@rubyandbearnz immediately if your parcel has been delivered damaged or opened. Please include photographs of the damaged packaging and/or products. I will work with you and NZ Post to come to a resolution as quickly as possible.

FAULTY GOODS

In the instance of a faulty product, Ruby and Bear will meet our obligations under the Consumer Guarantees Act. I will do my best to put right any situation you are unhappy as quickly as possible.

If you believe you have a faulty item, please contact hello@rubyandbearnz as quickly as possible.

You will be responsible for returning the item to Ruby and Bear on a tracked courier, and if upon inspection it is agreed to be faulty, I will reimburse you for shipping it back to me.

At the discretion of Ruby and Bear, you may receive a replacement, an exchange for an alternative product, or a refund.

Please carefully read the Garment Care tab on the website and/or the garment care leaflet you will receive with your order. This is important info on "How To Care For Your Gear". Misused or mistreated goods will not be accepted as faulty.

https://rubyandbear.nz/pages/how-to-care-for-your-gear

CHANGE OF MIND

Please note that Ruby and Bear is not obligated to accept returns of any items due to a change of mind. Unless faulty, items that have been worn cannot be returned.

Please choose carefully when purchasing jewellery items; for hygiene items these cannot be returned if your change your mind.

In the instance a change of mind return is accepted, shipping will not be reimbursed.

PRODUCT VARIATIONS

It is highly likely that the pattern placement or print will vary from product to product, and the placement of the pattern on your order may differ from what is pictured on the website.

If you have a particular request about the pattern placement on your order, please contact hello@rubyandbear.nz prior to completing your order to see if this is possible.

I endeavor to have the most accurate indication of colour on the website, but please note that lighting, screens and monitors will all affect how a colour may appear.

Typically my products are photographed in soft natural or filtered bright sunlight, or under a ring light with a white tube, with white reflects. Images on the website may be edited to give more accurate indication of the product, but website pics do not have filters applied.

Occasionally, there may be a variation in colour between different batches of fabric from my supplier. I will note this in the description if this is anything more than a very subtle difference.